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WhiteTrashBBQ

WhiteTrash BBQ -- Real Pit Barbecue from New York City. This is the story of a fire obsessed guy, living in Brooklyn, with a dream of producing award winning, competition busting, real Barbeque. Come live the dream as I compete around the country in the KCBS Championship Barbecue circuit.

Friday, September 21, 2007

BBQ Equipment: Charbroil Tec Gas Grill

Well folks, there is some power in the internet.

Here's the official response from Charbroil about the Tec burner problems...

"Char-Broil has seen the messages posted on this and other forums regarding failing fasteners used in manufacturing of a limited number our TEC burners. We regret that a few TEC by Char-Broil Series owners have experienced burner performance issues.

Char-Broil wants to assure all TEC Series customers that we will take care of their individual issues and assist them in replacing the complete infra red burner assembly in their grill.
Char-Broil encourages TEC Series owners who have encountered a problem with the fasteners to call 1-888-430-7870 to receive a new TEC stainless steel burner assembly from Char-Broil.


Our TEC Consumer Services line will be open 7 days a week from 9:00 AM to 9:00 PM EST. One of our customer service agents will be happy to assist you and a warranty service kit will be shipped out at no charge via priority 2
nd day air shipping.

We stand behind the safety and performance of our products and make it a priority to respond to our consumer’s needs and concerns."


Looks good. They've wised up and they're shipping the parts on their dime. Please let me know if any of you are still having issues with the TEC grill.

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3 Comments:

At 5:34 AM, Anonymous Pigtrip said...

You just proved it... you ARE the Ralph Nader of BBQ...

 
At 12:08 PM, Anonymous Anonymous said...

This is July, 2008 - I placed my warranty claim on my now fifteen month old TEC by Char-Broil BBQ back in mid June, 2008. Guess what? Part is back ordered. Three hours on the phone today, and I couldn't get a straight answer, regarding WHEN the part would arrive, to save my life.

Got fed up, and did some research, and got hold of Char Broil parent company W.C. Bradley Corporations CEO and emailed (yes, I got a hold of his corporate email address, too - cost me two bucks, but it was worth it) him a letter regarding this nonsense.

Two hours after he emailed back acknowledging my letter and promising to look into it, I get a shipping confirmation from Char-Broil. And this crap is happening NINE MONTHS after your orignal posting. Nine months later, and they have a constant backorder on the part.

Spare me.

 
At 5:01 PM, Anonymous Anonymous said...

And guess what - have had the TEC burner replace since the above post, and now the glass radiant panel broke in two, ten minutes after firing up the BBQ to warm up. Waiting on it's replacement, too.

 

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